When developing bad news about transactions,you should ________.
A)explain how you are trying to resolve the situation
B)always open with an apology
C)use the direct approach
D)open with a clear and succinct statement of the bad news
E)accept or assign specific blame

Question

Quizplus · Accepted Answer

A)Bad news about transactions is always unwelcome and usually unexpected. When you send such messages, you have three goals: (1)modify the customer's expectations, (2)explain how you plan to resolve the situation, and (3)repair whatever damage might have been done to the business relationship.

When Developing Bad News About Transactions,you Should ________