Which of the following is true about refusing routine requests?
A)Use phrases such as "Let me think about it and get back to you" as a way to delay saying no.
B)The direct approach is sufficient, except when the matter at hand is significant.
C)Decline a request without offering any explanation.
D)Always imply that other assistance or information might be available.
E)The direct approach works best when the stakes are high for you or for the receiver.

Question

Quizplus · Accepted Answer

B)For refusing routine requests, the direct approach is usually sufficient, except when the matter at hand is significant, you or your company have an establish relationship with the person making the request, so you're forced to decline a request that you might have accepted in the past.

Which of the Following Is True About Refusing Routine Requests