Which of the following is a goal you should have in mind when sending out a message communicating bad news about transactions to a customer?
A)limit your responsibility
B)repair the business relationship
C)sell an alternative product or service
D)limit further communication on the matter
E)obscure and disguise the bad news

Question

Quizplus · Accepted Answer

B)Bad news about transactions is always unwelcome and usually unexpected. When you send such messages, you have three goals: (1)modify the customer's expectations, (2)explain how you plan to resolve the situation, and (3)repair whatever damage might have been done to the business relationship.

Which of the Following Is a Goal You Should Have