Margaret is in the process of developing a message,using the direct approach,to inform a customer that the company is currently all sold out of the AT3 model lawnmower that he wished to purchase.Which of the following lines would best form the opening lines of this message?
A)The AT3 model lawnmower is the best-selling lawnmower in the market right now and a favorite of homeowners across the country.
B)We regret to inform you that we are currently all sold out of the AT3 model lawnmower that you had requested.
C)We are currently all sold out of the best-selling AT3 model lawnmower that you had requested.
D)Summer is peak season for us and we usually see a marked spike in demand for our entire range of lawn mowers during this time; it's no different this time.
E)Due to the recent spike in demand, we are currently unable to fill your order for the AT3 model lawnmower.

Question

Quizplus · Accepted Answer

C)If you've chosen the direct approach to convey bad news, come right out and say it. Maintain a calm, professional tone that keeps the focus on the news and not on individual failures. Also, if necessary, remind the reader why you're writing.

Margaret Is in the Process of Developing a Message,using the Direct