The direct approach to organize negative news messages should be used when ________.
A)the blow of the negative news is to be softened
B)the reader has an emotional investment in the situation
C)the situation is routine or minor
D)a need to maintain a close working relationship with the reader arises
E)the news is expected to come as a shock to the reader

Question

Quizplus · Accepted Answer

C)The direct approach to organizing negative messages is used when the situation is routine or minor, when the bad news won't come as a shock, or when the reader's attention is needed.

The Direct Approach to Organize Negative News Messages Should Be