Question 1

During his sales presentation,Mark stated,"Everyone knows that our competitor has the worst customer service in the industry." Mark's statement is an example of which type of fallacy?
A)Causal fallacyEither-or fallacy
B)Bandwagon fallacy
C)Reporting fallacy

Accepted Answer

The answer of During his sales presentation,Mark stated,"Everyone knows that...

Question 2

Which of the following is NOT a recommendation for accepting an award?
A)No matter the length, thank everyone who contributed to your success.
B)Thank the person making the presentation and the organization that he or she represents.
C)Find some meaning in the award for you audience.
D)Comment on the meaning or significance of the award to you.

Accepted Answer

Thanking everyone who contributed to your success, regardless of the length, is not practical or recommended. It's important to be concise and selective in acknowledgments during an award acceptance to maintain audience engagement and respect time constraints.

Question 3

A brief speech saluting a momentous occasion is known as a .
A)remark
B)salute
C)celebration speech
D)toast

Accepted Answer

A brief speech saluting a momentous occasion is known as a toast. A toast is a speech made in honor of someone or something, often at a celebratory gathering such as a wedding or graduation. It is usually a brief, concise statement that honors and congratulates the person or event being recognized. Therefore, the best choice is D, toast.

Question 4

When informing others,the simpler your ideas and phrases,the greater the chance that your audience will remember them.

Accepted Answer

Research has shown that simplicity in communication makes it more memorable and effective. Using clear ideas and phrases can help ensure that your audience retains the information you are presenting.

Question 5

The motivated sequence is a modified version of what organizational pattern?
A)Cause and effect
B)Visualization
C)Problem and solution
D)Refutation

Accepted Answer

The motivated sequence is a modified version of the problem and solution organizational pattern. It consists of five steps: attention, need, satisfaction, visualization, and action. Each step is designed to persuade the audience to take a specific action.

Question 6

Briefings are long detailed descriptions that argue for specific action.

Accepted Answer

Briefings are typically concise and focused on delivering specific information or instructions, not necessarily arguing for a specific action or providing long detailed descriptions.

Question 7

After a presentation,a colleague asks Grant about evidence in his speech that seemed questionable. Rather than respond to the question,Grant evades the issue by quickly discussing an irrelevant fact that was presented earlier in his speech.What logical fallacy does this illustrate?
A)Causal fallacy
B)Bandwagon fallacy
C)Red herring
D)Non sequitur

Accepted Answer

This situation illustrates the use of a red herring fallacy, which involves diverting attention from the original topic by introducing an irrelevant, tangential issue.

Question 8

The "yes technique" is used to .
A)give an award
B)accept an award
C)introduce a speaker
D)close a sale

Accepted Answer

The "yes technique" is a sales technique that involves asking a series of questions to which the customer is likely to respond "yes." This creates a positive momentum and makes it more likely for the customer to agree to a final sales pitch or offer. Therefore, the best choice is D - to close a sale.

Question 9

A three-part argument that has a major premise,a minor premise,and a conclusion is called a(n) .
A)syllogism
B)inductive reasoning
C)report
D)causal fallacy

Accepted Answer

A three-part argument that has a major premise (general statement), a minor premise (specific statement), and a conclusion (logical result) is called a syllogism. It is a deductive reasoning technique used to reach a conclusion from two or more propositions (statements) that are asserted or assumed to be true. Inductive reasoning involves moving from specific observations to generalizations, while a report is a document that presents information about a particular subject or event. Causal fallacy refers to a flawed argument in which a cause-and-effect relationship is incorrectly identified.

Question 10

Reports summarize what has been accomplished.

Accepted Answer

Reports are meant to summarize and present the accomplishments, progress, and findings of a project, task or research. Therefore, it is true that reports summarize what has been accomplished.

Question 11

Adult learners prefer to be actively involved in the learning process.

Accepted Answer

Adult learners tend to have more life experience and are motivated to learn something that they can apply to their lives immediately. Therefore, they prefer to actively participate in the learning process rather than simply listening to lectures or reading materials. This can involve group discussions, hands-on activities, or problem-solving exercises.

Question 12

Which of the following would be an example of an appeal to misplaced authority?
A)A CEO of a large toy company endorsing a new children's game.
B)A representative from an energy company endorsing nuclear energy.
C)An athlete endorsing a breakfast cereal.
D)A veterinarian endorsing a new type of food for dogs.

Accepted Answer

An athlete endorsing a breakfast cereal is an example of an appeal to misplaced authority because the athlete's expertise and authority do not necessarily extend to nutritional or cereal quality matters, making their endorsement unrelated to their area of expertise.

Question 13

Bonnie identifies the common arguments against the death penalty and systematically argues against each of these objections.What organizational pattern is Bonnie using?
A)Cause and effect
B)Motivated sequence
C)Problem and solution
D)Refutation

Accepted Answer

Bonnie is using the refutation organizational pattern, which involves acknowledging and addressing counterarguments to a particular position or claim. This is evident in the statement that she "systematically argues against each of these objections," indicating that she is presenting rebuttals to opposing viewpoints.

Question 14

Visualization is a step that is included in the organizational pattern.
A)problem and solution
B)cause and effect
C)refutation
D)motivated sequence

Accepted Answer

Visualization is a step included in the Motivated Sequence organizational pattern, which is commonly used in persuasive speeches. The five steps of the Motivated Sequence are Attention, Need, Satisfaction, Visualization, and Action.

Question 15

In his speech,Warren painted a picture of the grim future that will occur if we don't begin to take measures to protect ourselves against global warming.This is an example of .
A)a positive visualization
B)a negative visualization
C)a syllogism
D)a warning visualization

Accepted Answer

The speaker is presenting a negative scenario or outcome, which is a classic example of a negative visualization. The scenario painted by the speaker is bleak and undesirable, which is why it is meant to serve as a warning and an impetus for action.

Question 16

Persuasive speakers intentionally try to change or reinforce listener's feelings,ideas,or behavior.

Accepted Answer

Persuasive speakers aim to persuade their audience to adopt their point of view or take a particular action. They do this by appealing to their listener's emotions, reasoning, and morals.

Question 17

During a discussion about the need for a company retirement plan,Sally stated,"Even though we're a small business,we should start a retirement plan for our company.If we don't we could lose our top employees.Our top competitor started a new 401(K)retirement plan for her employees and she's had much less employee turnover." Which reasoning method did Sally use to deliver her message?
A)Deductive reasoning
B)Reasoning by analogy
C)Causal reasoning
D)Ethos reasoning

Accepted Answer

Sally used reasoning by analogy to argue that if their competitor implemented a retirement plan and experienced less employee turnover, then her own company could also benefit from implementing a retirement plan. She compared the situation of their company to that of their competitor and drew a conclusion based on their similarities.

Question 18

Which of the following is NOT a recommended strategy when facing an unreceptive audience?
A)Immediately announce your persuasive purpose.
B)Focus on areas of agreement.
C)Acknowledge audience members' opposing points of view.
D)Advance your strongest argument first.

Accepted Answer

Immediately announcing your persuasive purpose can come across as pushy and may turn off an already unreceptive audience. It is important to instead focus on building rapport and finding common ground before introducing your persuasive purpose. Therefore, option A is not a recommended strategy.

Question 19

An idea or conclusion that does not logically follow a previous idea or conclusion is referred to as a .
A)Causal fallacy
B)Bandwagon fallacy
C)Red herring
D)Non sequitur

Accepted Answer

A non sequitur is a statement or conclusion that does not logically follow from the previous statement or conclusion. It is a type of logical fallacy that can undermine the validity of an argument or line of reasoning. Choices A, B, and C are all different types of logical fallacies, but they do not specifically refer to ideas or conclusions that do not logically follow.

Question 20

To a customer is to identify whether the customer can afford the product or service you are selling and to learn how to best approach the customer.
A)educate
B)qualify
C)introduce
D)customize

Accepted Answer

Qualify means to determine whether a customer has the means and genuine interest in the product or service being offered. This helps to avoid wasting time on customers who are not likely to buy and allows the salesperson to tailor their approach to the customer's needs and budget.

Quiz 13: Achieving Your Presentation Goals: Informing, Persuading and Relating

During his sales presentation,Mark stated,"Everyone knows that our competitor has the worst customer service in the industry." Mark's statement is an example of which type of fallacy?

Which of the following is NOT a recommendation for accepting an award?

A brief speech saluting a momentous occasion is known as a .

When informing others,the simpler your ideas and phrases,the greater the chance that your audience will remember them.

The motivated sequence is a modified version of what organizational pattern?

Briefings are long detailed descriptions that argue for specific action.

After a presentation,a colleague asks Grant about evidence in his speech that seemed questionable. Rather than respond to the question,Grant evades the issue by quickly discussing an irrelevant fact that was presented earlier in his speech.What logical fallacy does this illustrate?

The "yes technique" is used to .

A three-part argument that has a major premise,a minor premise,and a conclusion is called a(n) .

Reports summarize what has been accomplished.

Adult learners prefer to be actively involved in the learning process.

Which of the following would be an example of an appeal to misplaced authority?

Bonnie identifies the common arguments against the death penalty and systematically argues against each of these objections.What organizational pattern is Bonnie using?

Visualization is a step that is included in the organizational pattern.

In his speech,Warren painted a picture of the grim future that will occur if we don't begin to take measures to protect ourselves against global warming.This is an example of .

Persuasive speakers intentionally try to change or reinforce listener's feelings,ideas,or behavior.

Which of the following is NOT a recommended strategy when facing an unreceptive audience?

An idea or conclusion that does not logically follow a previous idea or conclusion is referred to as a .

To a customer is to identify whether the customer can afford the product or service you are selling and to learn how to best approach the customer.