Question 1

Amanda is addressing a gathering of human resource professionals at her company's large lecture auditorium.She is informing them about the new automated careers system,which will let potential employees apply for positions online.According to your textbook,this is considered .
A)group communication
B)team communication
C)public communication
D)impersonal communication

Accepted Answer

Amanda is addressing a large gathering of human resource professionals in a lecture auditorium, which indicates that this is public communication.

Question 2

As a leader being mindful of your communication and conscious of what motivates you and others to communicate is the description of which communication principle?
A)Effectively using and interpreting nonverbal messages
B)Appropriately adapting your message to others
C)Listening and responding thoughtfully to others
D)Being aware of your communication with yourself and others

Accepted Answer

Being mindful of your own communication and understanding your motivations is a key aspect of being an effective communicator and leader. This includes being aware of your own biases and preferences, as well as understanding the motivations and needs of others.

Question 3

Your text describes small group communication as a transactional process among three to fifteen people who .
A)meet often
B)work in the same context
C)are "in sync" with each other
D)share a common purpose

Accepted Answer

Small group communication involves a group of individuals who come together with a common purpose or goal to accomplish a task or solve a problem. Therefore, option D is the best choice as it emphasizes the importance of sharing a common purpose in small group communication. Options A, B and C are incorrect as small group communication can also occur among people who do not meet often, do not work in the same context, or are not necessarily "in sync" with each other.

Question 4

Which of the following is included in the definition of impersonal communication as discussed in the textbook?
A)Managing relationships
B)Mutual influence
C)Responding to roles
D)Ongoing connection

Accepted Answer

Impersonal communication is communication where the interaction is with a role, rather than a person. This means responding to roles is included in the definition, as it is often the case in impersonal communication, such as in a work setting where people interact with their job titles rather than the person behind them. Managing relationships and mutual influence, on the other hand, are defining features of interpersonal communication, as they involve direct interaction between individuals. Ongoing connection is not specific enough to either interpersonal or impersonal communication and could apply to both.

Question 5

A leader who consults with the group before issuing edicts is considered a .
A)democratic leader
B)authoritarian leader
C)laissez-faire leader
D)transformational leader

Accepted Answer

A democratic leader values the input and opinions of the group before making decisions. They engage in a collaborative process with their team members and seek their input before issuing directives. This leadership style facilitates better decision-making and promotes a democratic process, where everyone gets a say in the decision-making process. Therefore, the best choice is A) democratic leader.

Question 6

In an effectively led team,team members are less likely to be absent.

Accepted Answer

In an effectively led team, team members are more engaged and motivated, and they feel supported and valued. This can result in reduced absenteeism as team members are more committed to their work and to the success of the team.

Question 7

An individual that takes a servant leadership approach believes that .
A)the ends justify the means
B)to do good and do well
C)team members should serve them
D)they are naturally born leaders

Accepted Answer

A servant leader focuses on serving the needs of their team members and helps them grow and develop, rather than focusing on their own success. This aligns with the idea of doing good and doing well, as the leader's success is tied to the success and growth of the team. The other options, such as believing that team members should serve them or that they are naturally born leaders, do not align with the servant leadership approach.

Question 8

It is possible for someone to be a leader even without being designated to assume a specific leadership role.

Accepted Answer

This is true. Leadership is not only about holding a specific position or title, but also about one's ability to influence and inspire others towards a common goal. Anyone can exhibit leadership qualities and make a positive impact, regardless of their official rank or position within an organization.

Question 9

Which statement best represents a transformational leadership approach?
A)Communicating a vision that people can support
B)Announcing a vision and telling others to get it done
C)Asking employees what vision they want
D)Not developing a vision unless asked by someone else

Accepted Answer

Transformational leadership is characterized by inspiring and motivating followers to work towards a shared vision. A leader who communicates a vision that people can support is practicing a transformational leadership approach. The other choices do not align with the characteristics of transformational leadership.

Question 10

According to the textbook,the primary difference between interpersonal and impersonal communication is:
A)Interpersonal communication seeks to manage relationships, while impersonal communication treats others as objects.
B)Interpersonal communication treats others according to their role, while impersonal communication occurs when two people interact to mutually influence one another.
C)Interpersonal communication occurs when someone is alone, while impersonal communication occurs in a large crowd.
D)Interpersonal communication is a form of leadership, while impersonal communication occurs when two co-workers seek to mutually influence each other.

Accepted Answer

The primary difference between interpersonal and impersonal communication, as stated in the textbook, is that interpersonal communication seeks to manage relationships, while impersonal communication treats others as objects. Interpersonal communication is characterized by a desire to create and maintain social connections, whereas impersonal communication is typically goal-oriented and focused on achieving specific outcomes.

Question 11

Actively listening to others,using responses to ensure and demonstrate you have understood the message correctly is the description of which communication principle?
A)Effectively using and interpreting verbal messages
B)Effectively using and interpreting nonverbal messages
C)Appropriately adapting your messages to others
D)Listening and responding thoughtfully to others

Accepted Answer

Actively listening to others and using responses to ensure and demonstrate comprehension is a key aspect of listening and responding thoughtfully to others. Option A refers to verbal communication skills, Option B refers to nonverbal communication skills, and Option C refers to adapting communication to different audiences.

Question 12

In a recent survey of recruiters from companies with more than 50,000 employees,communication skills were cited as the single most important factor in choosing managers.

Accepted Answer

The statement presents a specific survey result stating that communication skills were cited as the most important factor in choosing managers by recruiters from large companies. Therefore, the statement is true.

Question 13

Suzy has been working for the same leader for the past 10 years; however,her old boss just retired and she has been assigned to a new supervisor.Her new boss is nothing like her old boss.Her old boss would simply make all of the decisions and tell everyone in the area how to perform their job effectively.But,her new boss gives minimal direction and rarely volunteers information.What style of leadership does her new boss prescribe to?
A)Authoritarian leadership
B)Democratic leadership
C)Transformational leadership
D)Laissez-faire leadership

Accepted Answer

The new boss's leadership style is Laissez-faire, which is also known as "hands-off" leadership. This style involves minimal direction and delegation of authority to subordinates.

Question 14

Sue is in a sales meeting with a group of coworkers.Throughout the meeting,she paraphrases others' messages,nods her head,and asks questions to seek clarification.Which principle is Sue demonstrating?
A)Effectively using and interpreting verbal messages
B)Effectively using and interpreting nonverbal messages
C)Appropriately adapting your messages to others
D)Listening and responding thoughtfully to others

Accepted Answer

Sue is demonstrating active listening skills by paraphrasing, nodding her head, and asking questions to seek clarification. Therefore, the best choice is D, which is listening and responding thoughtfully to others.

Question 15

As a leader John often gets input from all members of the group,has them vote on actions to take and is focused on the group succeeding and not his own personal success.John demonstrates which type of leadership??
A)Authoritarian leadership
B)Democratic leadership
C)Transformational leadership
D)Laissez-faire leadership

Accepted Answer

John demonstrates democratic leadership as he values input from all members and makes decisions based on group consensus. He prioritizes the group's success over his own personal success, which is a characteristic of democratic leadership.

Question 16

is any communication,other than written or spoken language,that creates meaning for someone.
A)Verbal communication
B)Language
C)Impersonal communication
D)Nonverbal communication

Accepted Answer

Nonverbal communication encompasses any communication that does not involve written or spoken language. This can include body language, facial expressions, gestures, tone of voice, and even the use of silence. Nonverbal communication can often convey meaning more effectively than spoken or written language alone.

Question 17

The primary difference between a group and a team is .
A)a team is more goal oriented than a group
B)a team involves face-to-face communication, while a group does not
C)a team involves mutual influence, while a group does not
D)a team is more highly structured than a group

Accepted Answer

The answer of The primary difference between a group and...

Question 18

While taking an exam,Sam is having difficulty concentrating because people in the hall are talking extremely loud.Sam is experiencing literal noise.

Accepted Answer

Literal noise refers to external audible disturbances such as loud conversations, construction noise, etc. In this scenario, people talking loudly in the hall is causing literal noise which is causing difficulty for Sam to concentrate on the exam.

Question 19

Customizing messages to enhance message clarity and considering the personal,social,and cultural characteristics of listeners is the description of which communication principle?
A)Effectively using and interpreting verbal messages
B)Effectively using and interpreting nonverbal messages
C)Appropriately adapting your messages to others
D)Listening and responding thoughtfully to others

Accepted Answer

Appropriately adapting messages to others involves customizing messages to enhance message clarity and considering personal, social, and cultural characteristics of listeners.

Question 20

Using the "silent treatment" ensures that a conversation will NOT be transactional.

Accepted Answer

The silent treatment involves not speaking or responding to someone, which means that there is no conversation happening at all. Therefore, it cannot be transactional.

Quiz 1: Communicating and Leading at Work

Amanda is addressing a gathering of human resource professionals at her company's large lecture auditorium.She is informing them about the new automated careers system,which will let potential employees apply for positions online.According to your textbook,this is considered .

As a leader being mindful of your communication and conscious of what motivates you and others to communicate is the description of which communication principle?

Your text describes small group communication as a transactional process among three to fifteen people who .

Which of the following is included in the definition of impersonal communication as discussed in the textbook?

A leader who consults with the group before issuing edicts is considered a .

In an effectively led team,team members are less likely to be absent.

An individual that takes a servant leadership approach believes that .

It is possible for someone to be a leader even without being designated to assume a specific leadership role.

Which statement best represents a transformational leadership approach?

According to the textbook,the primary difference between interpersonal and impersonal communication is:

Actively listening to others,using responses to ensure and demonstrate you have understood the message correctly is the description of which communication principle?

In a recent survey of recruiters from companies with more than 50,000 employees,communication skills were cited as the single most important factor in choosing managers.

Sue is in a sales meeting with a group of coworkers.Throughout the meeting,she paraphrases others' messages,nods her head,and asks questions to seek clarification.Which principle is Sue demonstrating?

As a leader John often gets input from all members of the group,has them vote on actions to take and is focused on the group succeeding and not his own personal success.John demonstrates which type of leadership??

is any communication,other than written or spoken language,that creates meaning for someone.

The primary difference between a group and a team is .

While taking an exam,Sam is having difficulty concentrating because people in the hall are talking extremely loud.Sam is experiencing literal noise.

Customizing messages to enhance message clarity and considering the personal,social,and cultural characteristics of listeners is the description of which communication principle?

Using the "silent treatment" ensures that a conversation will NOT be transactional.