Question 1

Slamming a door is an example of nonverbal communication.

Accepted Answer

Slamming a door is a physical action that communicates a message, in this case, anger or frustration, without the use of words. This falls under the category of nonverbal communication.

Question 2

It is not possible for someone to perform both task and process functions.

Accepted Answer

It is possible for someone to perform both task and process functions depending on the nature of their job responsibilities. For example, a project manager may oversee both the tasks being performed and the process used to complete them.

Question 3

Democratic leaders are more likely than the authoritarian leader to listen and thoughtfully respond to the wishes of the team.

Accepted Answer

Democratic leaders value the input of their team members and strive to create an inclusive and collaborative environment. They are more likely to listen to the suggestions of their team members and take them into account when making decisions. On the other hand, authoritarian leaders tend to make decisions without input from their team and may not be open to feedback.

Question 4

Military leaders often assume an authoritarian leadership style.

Accepted Answer

Military leaders are often trained to lead in a hierarchical, top-down approach. They are responsible for making quick and decisive decisions in high-pressure situations, which can require an authoritarian style of leadership. However, it's important to note that not all military leaders exhibit an authoritarian leadership style, and many are capable of adapting their leadership approach to different situations and individuals.

Question 5

You CANNOT have a leader without a follower.

Accepted Answer

A leader requires someone to lead, so followers are a necessary component of leadership. Without followers, there is no one to lead, and thus no leader.

Question 6

The primary difference between a task and process function is that process functions focus on managing relationships.

Accepted Answer

Process functions are concerned with managing the interactions between tasks and stakeholders, as well as ensuring efficient utilization of resources and achieving goals. On the other hand, task functions are focused on completing specific activities and achieving tangible results.

Question 7

Our emotions are communicated primarily through verbal messages.

Accepted Answer

Our emotions can be communicated through both verbal and nonverbal messages. Nonverbal communication, such as facial expressions and body language, often plays a larger role in conveying emotions than verbal messages alone.

Question 8

Kim is great at public speaking; this means she must also be effective at communicating interpersonally and in a group.

Accepted Answer

Public speaking skills and interpersonal/group communication skills are different and can vary from person to person. Just because someone is good at speaking in front of a large audience does not necessarily mean they will be effective at communicating in smaller settings or one-on-one interactions.

Question 9

A servant leader has a high concern for people,relationships,and team member satisfaction.

Accepted Answer

A servant leader emphasizes on the well-being and development of their team members, which includes building positive relationships, creating a supportive environment, and showing empathy towards their concerns and needs.

Question 10

Bill wants to be a democratic leader so he takes a "hands off" approach and only gives directions when he is asked or instructed to.

Accepted Answer

A "hands off" approach is typically associated with a laissez-faire style of leadership, which is not democratic. In a democratic leadership style, the leader actively encourages and facilitates participation and input from all members of the group or organization.

Question 11

There is a single set of traits or characteristics that can predict who will be a leader.

Accepted Answer

There is no single set of traits or characteristics that can predict who will be a leader. Leadership styles and abilities can vary greatly depending on the situation, environment, and individual strengths and weaknesses.

Question 12

Impersonal communication is the best way to approach interactions with customers because it speeds up the interaction.

Accepted Answer

Impersonal communication often makes customers feel undervalued and can lead to a negative customer experience. Personalized communication, on the other hand, can make customers feel valued and can lead to a more positive interaction, even if it takes a bit longer to complete.

Question 13

Transformational leaders are so effective because they focus most of their energy on the past in order to fix mistakes.

Accepted Answer

Transformational leaders focus on inspiring and motivating their followers towards a common goal or vision for the future. They do not spend most of their energy on the past, but rather on creating a compelling vision for the future and empowering their followers to achieve it.

Question 14

A servant leader influences group members through listening,supporting,and empathizing.

Accepted Answer

A servant leader values the opinions and suggestions of their team members and actively seeks their input through listening. They also provide support and encouragement to team members to help them reach their goals, and demonstrate empathy by understanding and responding to the emotions and needs of others.

Question 15

Groups with highly structured goals and a high level of stress may work best with a more authoritarian leadership style.

Accepted Answer

Highly structured goals and elevated stress levels can make decision-making more challenging and the group's cohesion more important. An authoritarian leadership style often provides clear direction and decisiveness, which can be beneficial in these situations.

Question 16

The difference between a group and a team is that a team has fewer members.

Accepted Answer

The difference between a group and a team is not based on the number of members but on their level of interaction and collaboration. A group is a collection of individuals who work together but do not necessarily have a shared goal or interdependence, whereas a team is a group of individuals who work together towards a common goal and have a high level of interdependence and collaboration. Teams can have any number of members, from a few to many, and can be composed of people with different skills and areas of expertise.

Question 17

The laissez-faire leader influences the group by his or her participation and activities.

Accepted Answer

The laissez-faire leader does not actively participate or influence the group, but instead allows the group to operate independently.

Question 18

Interpersonal communication is mutually influential.

Accepted Answer

Interpersonal communication involves two or more individuals who mutually influence one another with their verbal and nonverbal messages. Both parties are active participants in the communication process and can affect each other's perceptions, attitudes, and behaviors.

Question 19

Of the three communication contexts (interpersonal,group,public),public communication has the distinction of being the one that has been formally studied the longest.

Accepted Answer

Public communication has been formally studied for centuries, even dating back to ancient Greece where Aristotle wrote about public speaking and persuasion. Interpersonal and group communication have also been studied but not for as long as public communication.

Question 20

Public communication tends to be less formal and less structured than interpersonal or team communication.

Accepted Answer

Public communication is often more formal and more structured than interpersonal or team communication because it usually involves addressing a larger audience with a specific purpose and often follows a prepared format or script.

Quiz 1: Communicating and Leading at Work