Which of the following is included in the definition of impersonal communication as discussed in the textbook?
A)Managing relationships
B)Mutual influence
C)Responding to roles
D)Ongoing connection

Question

Quizplus · Accepted Answer

Impersonal communication is communication where the interaction is with a role, rather than a person. This means responding to roles is included in the definition, as it is often the case in impersonal communication, such as in a work setting where people interact with their job titles rather than the person behind them. Managing relationships and mutual influence, on the other hand, are defining features of interpersonal communication, as they involve direct interaction between individuals. Ongoing connection is not specific enough to either interpersonal or impersonal communication and could apply to both.

Which of the Following Is Included in the Definition of Impersonal