
The focus of ________ technology is on facilitating better communication between a customer and a telephone operator.
A) log
B) marketing profile
C) call center
D) CRM system
E) none of the above
Correct Answer:
Verified
Q66: When beginning a CRM implementation, a company
Q67: Why is it important that CRM be
Q68: CRM systems typically process _ information such
Q69: The focus of a CRM system should
Q70: True CRM brings together information from all
Q72: CRM began in response to a changing
Q73: By using technology to analyze consumer data,
Q74: Why are some consumer advocates upset with
Q75: CRM should be viewed as a strategic
Q76: The _ server houses the backend database
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