Which of the following skills are used in the interaction phase of the selling process?
A) needs discovery
B) dealing with dissatisfaction
C) advocating a solution
D) a and c only
E) all of the above

Question

Quizplus · Accepted Answer

Needs discovery is used in the pre-approach phase, while dealing with dissatisfaction is used in the post-purchase phase. Advocating a solution, however, is a key skill used during the interaction phase. Therefore, options A and C are both used in the interaction phase, making D the correct choice.

Which of the Following Skills Are Used in the Interaction