All businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the customer, describe the problem and apologize, offer an explanation and resolution, and
A) follow up with a message that documents the phone call and promotes goodwill.
B) suggest a face-to-face meeting to resolve any remaining issues.
C) come to an agreement on a refund or compensation.
D) provide resale information or promote products and services.

Question

Quizplus · Accepted Answer

Following up with a message that documents the phone call and promotes goodwill is important to ensure that both parties are on the same page and to maintain a positive relationship with the customer. This can also help to avoid any future misunderstandings or disputes. It shows the customer that the business cares about their experience and is taking steps to address the issue.

All Businesses Deal with Unhappy Customers at Some Point, and They