Which of the following is the most important part of a negative message?
A) A positive, forward-looking closing
B) A neutral buffer
C) An explanation of the reasons for the bad news
D) The bad news itself
Correct Answer:
Verified
Q16: As a Human Resources representative, Laura must
Q17: Using the indirect strategy to prepare the
Q18: The buffer in a bad-news message should
A)hint
Q19: A device to reduce the shock or
Q20: Corbin must inform employees that overtime pay
Q22: Positive phrasing is important in bad-news messages
Q23: When presenting the reasons for bad news
Q24: Which of the following sentences presents the
Q25: All of the following are effective techniques
Q26: Matt must send a refusal letter to
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