Corbin must inform employees that overtime pay will be reduced from the current 2.0 factor to a 1.5 factor. Because he anticipates a hostile reaction, which of the following sequences should Corbin use for the parts of his message?
A)Bad news, explanation, reasons, and closing
B)Bad news, reasons, buffer, and closing
C)Buffer, reasons, bad news, and closing
D)Buffer, explanation, reasons, and closing

Question

Quizplus · Accepted Answer

When delivering bad news, especially when a hostile reaction is anticipated, it's effective to start with a buffer (a neutral or positive statement to ease the recipient into the message), followed by the reasons for the decision, then the bad news itself, and finally a closing that aims to maintain a good relationship or offers a positive outlook. This approach helps prepare the recipient for the bad news and provides a rationale before delivering the bad news itself.

Corbin Must Inform Employees That Overtime Pay Will Be Reduced