Maya has decided to apologize briefly in the buffer of her bad-news message to a client. Which of the following is the best apology?
A)We know that you rely on your espresso machine to function properly.
B)We apologize for any inconvenience this may have caused .
C)We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you .
D)It is unfortunate that you are unhappy with your espresso machine .

Question

Quizplus · Accepted Answer

Option C is the best apology because it specifically acknowledges the issue, expresses sincere regret, and offers a solution to prevent the problem from happening again, all of which are key components of an effective apology.

Maya Has Decided to Apologize Briefly in the Buffer of Her