Which statement best demonstrates the use of positive wording?
A)Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product.
B)Unfortunately, we are unable to extend the warranty.
C)Although the warranty will not be extended, we are happy to replace your item with a similar product at no charge.
D)We regret to inform you that your request for an extended warranty has been denied.

Question

Quizplus · Accepted Answer

Option C uses positive wording by offering a solution (replacing the item with a similar product at no charge) instead of focusing on the denial of the warranty extension.

Which Statement Best Demonstrates the Use of Positive Wording