Which of the following is not a helpful tip for apologizing in a negative-news message?
A)Be sincere and explain what you will do to prevent recurrence.
B)Accept responsibility.
C)Focus on your regret.
D)Use good judgment, and do not admit blame without consulting your supervisor.

Question

Quizplus · Accepted Answer

Focusing solely on your regret in an apology within a negative-news message can detract from the effectiveness of the apology. It's more constructive to acknowledge the issue, take responsibility, and outline steps to prevent recurrence, rather than centering the message on your own feelings of regret.

Which of the Following Is Not a Helpful Tip for Apologizing