Kenesha must respond to a negative comment written by a customer on Twitter. What advice should she follow?
A)Investigate the situation thoroughly before responding.
B)Admit that her company errored if the complaint is legitimate and try to remedy the problem.
C)Suggest a refund or a discount on future services.
D)Kenesha should follow all these tips.

Question

Quizplus · Accepted Answer

Each of the options provided offers a constructive approach to handling negative feedback on social media. Investigating the situation ensures that the response is informed and accurate. Admitting fault and attempting to remedy the problem shows accountability and a commitment to customer satisfaction. Offering a refund or discount can help to appease the dissatisfied customer and potentially retain their business.

Kenesha Must Respond to a Negative Comment Written by a Customer