A service company can differentiate itself on three levels. The first is reliability, the second is resilience, and the third is
A) employees.
B) assuredness.
C) teamwork.
D) innovativeness.
E) confidence.

Question

Quizplus · Accepted Answer

The first two levels, reliability and resilience, are related to the company's ability to provide consistent and high-quality service in normal and challenging situations. The third level, innovativeness, involves the company's ability to come up with new and creative solutions to meet the changing needs of its customers and stay ahead of competitors. This is a key differentiator for service companies in today's dynamic business environment.

A Service Company Can Differentiate Itself on Three Levels