When initiating self-service technologies, some companies have found that the biggest obstacle is not the technology itself, but ________ customers to use it.
A) convincing
B) utilizing
C) feeling comfortable with
D) enticing
E) adapting

Question

Quizplus · Accepted Answer

The word "convincing" fits the sentence structure and makes sense in the context. The sentence implies that some customers may resist using self-service technologies, and the company may need to persuade or convince them to try it out.

When Initiating Self-Service Technologies, Some Companies Have Found That the Biggest