Top service companies are "customer obsessed." They have a clear sense of their target customers and their needs. Their management looks not only at financial performance on a monthly basis, but also at
A) marketing activities.
B) service performance.
C) employee training.
D) consumer complaints.
E) tangible rewards.

Question

Quizplus · Accepted Answer

Top service companies focus on service performance to ensure they meet customer needs and maintain high service standards.

Top Service Companies Are "Customer Obsessed