Not all SSTs improve service quality, but they have the potential of making service transactions more accurate, ________, and faster.
A) tangible
B) convenient
C) inconvenient
D) popular
E) discounted

Question

Quizplus · Accepted Answer

SSTs can enhance convenience and speed up service delivery, while accuracy may vary depending on the technology and level of user expertise. Tangibility, inconvenience, popularity, and discounts are not necessarily related to the use of SSTs, as some customers may prefer human interaction, some SSTs may require more effort or errors, some SSTs may not be well-known or accepted, and some SSTs may not offer lower prices.

Not All SSTs Improve Service Quality, but They Have the Potential