Another term for high customer ________ is customer churn.
A) defection
B) perception
C) retention
D) value
E) belief

Name: Another term for high customer ________ is customer churn. A) defection B) perception C) retention D) value E) belief
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Question

Quizplus · Accepted Answer

High customer defection refers to the loss of customers or the rate at which customers are leaving a company's products or services. It is the opposite of customer retention, which refers to the ability of a company to retain its customers over a period of time.

Another Term for High Customer ________ Is Customer Churn