What is one benefit of organizations such as the Help Desk Institute, the Technology Services Industry association, and supportindustry.com?
A)Together they have agreed upon a standard set of metrics that all service desks should use.
B)They each provide versions of "industry standard" metrics, sometimes for a fee.
C)They all develop software solutions to assist service desks in producing "industry standard" metrics.
D)They will assist service desks in collating surveys and using them as a baseline for producing metrics.

Question

Quizplus · Accepted Answer

These organizations offer resources, including versions of "industry standard" metrics, which can guide service desks in benchmarking and improving their operations. While they might not have a unified standard, their individual contributions are valuable for industry practices.

What Is One Benefit of Organizations Such as the Help