Who typically negotiates service level agreements?
A) senior IT management representatives
B) senior management representatives from the service desk and the customer community
C) the customers
D) senior management representatives from the IT department and the customer community
Correct Answer:
Verified
Q40: How well services meet customer expectations is
Q41: _ provide the information to understand customer
Q42: _ provide the information that the service
Q43: Cost per contact typically _ when contacts
Q44: Which is true about Service Level Agreements
Q46: According to the Help Desk Institute, about
Q47: _ is the average number of minutes
Q48: _ is not captured by an ACD.
A)Response
Q49: Which statistic indicates that the service desk
Q50: What is one benefit of organizations such
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