According to the Help Desk Institute, about ____ percent of its members have SLAs with some or all of their customers.
A)25
B)33
C)50
D)81

Question

Quizplus · Accepted Answer

According to the Help Desk Institute, about 81 percent of its members have Service Level Agreements (SLAs) with some or all of their customers. This high percentage reflects the importance of SLAs in establishing clear expectations and accountability between service providers and their clients.

According to the Help Desk Institute, About ____ Percent of Its