Which type of survey might be used to survey customers who did not contact the service desk to determine what, if any, additional services are required to meet their needs?
A) new services survey
B) overall satisfaction survey
C) performance survey
D) annual survey
Correct Answer:
Verified
Q47: _ is the average number of minutes
Q48: _ is not captured by an ACD.
A)Response
Q49: Which statistic indicates that the service desk
Q50: What is one benefit of organizations such
Q51: Which is true about overall satisfaction surveys?
A)They
Q53: Companies benefit most from benchmarking when they
Q54: _ occurs when a supervisor or team
Q55: _ requires analysts to demonstrate their mastery
Q56: _ change as the employee's performance improves
Q57: Which is true about a skills inventory
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