Companies benefit most from benchmarking when they ____.
A)have an organization such as Gartner, MetricNet, or the Help Desk Institute actually do the benchmarking
B)identify opportunities for improvement after analyzing other organizations' practices
C)compare their metrics with other service desks and strive to meet metrics that other service desks meet
D)have effective Service Level Agreements and strive to meet the targets that have been agreed upon

Question

Quizplus · Accepted Answer

Benchmarking is most beneficial when companies identify opportunities for improvement by analyzing the practices of other organizations. This allows them to adopt best practices and strategies that have been successful elsewhere.

Companies Benefit Most from Benchmarking When They ____