On an automatic call distributor (ACD) , a(n) ____ state means the analyst is ready to take calls.
A) ready
B) set
C) available
D) on line
Correct Answer:
Verified
Q31: Which is true about service desks and
Q32: According to a 2010 Help Desk Institute
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Q34: Which is true about voice mail?
A)Voice mail
Q35: A(n) _ answers a call and routes
Q37: If a service desk uses an automatic
Q38: A(n) _ integrates with another technology, such
Q39: The optimum number of choices for the
Q40: When a customer calls a service desk,
Q41: _ is a service provided by a
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