A(n) ____ answers a call and routes it to the next available analyst.
A) automatic call distributor
B) greeting system
C) voice response unit
D) electronic call distributor
Correct Answer:
Verified
Q30: When implementing tools and technology _.
A)it is
Q31: Which is true about service desks and
Q32: According to a 2010 Help Desk Institute
Q33: When considering VoIP (Voice over Internet Protocol)
Q34: Which is true about voice mail?
A)Voice mail
Q36: On an automatic call distributor (ACD), a(n)
Q37: If a service desk uses an automatic
Q38: A(n) _ integrates with another technology, such
Q39: The optimum number of choices for the
Q40: When a customer calls a service desk,
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