Which is true about service desks and technology?
A)The nature of a company's business and customer expectations influences a service desk's tool selection.
B)Small service desks typically don't benefit from technology, and they don't usually have the time to implement it.
C)It is a best practice for service desks to wait until they are larger and more busy to implement technology.
D)Some service desks will not be able to benefit from technology; instead they need to ensure that their processes are correct.

Question

Quizplus · Accepted Answer

The nature of a company's business and the expectations of its customers significantly influence the selection of tools and technology for a service desk. Different businesses have varying needs and customer service expectations, which dictate the technological solutions that will be most effective for their service desks.

Which Is True About Service Desks and Technology