____ is a service provided by a long distance service provider that delivers the telephone number of the person calling.
A) ANI
B) Caller ID
C) DNIS
D) IID
Correct Answer:
Verified
Q36: On an automatic call distributor (ACD), a(n)
Q37: If a service desk uses an automatic
Q38: A(n) _ integrates with another technology, such
Q39: The optimum number of choices for the
Q40: When a customer calls a service desk,
Q42: A popular use of _ is to
Q43: _ identify/identifies the origin of a call
Q44: Which is a technique that service desks
Q45: _ web sites enable customers to have
Q46: Which is true about incident management systems?
A)When
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