A popular use of ____ is to direct customers, calling a toll-free number, to specialized support groups without requiring the caller to select from a telephone menu.
A)ANI
B)Caller ID
C)DNIS
D)IID

Question

Quizplus · Accepted Answer

DNIS (Dialed Number Identification Service) is used to identify the number that a caller dialed, allowing businesses to direct calls to specialized support groups without the caller needing to navigate a phone menu. This is particularly useful for companies with multiple toll-free numbers for different services or departments.

A Popular Use of ____ Is to Direct Customers, Calling