In maintaining and enhancing customer relationships, salespeople are involved in:
A) gaining commitment and not sales follow-up.
B) installing a product if it is technical in nature.
C) applying the practices of traditional selling.
D) performing routine post-sale follow-up activities.
E) focusing on gaining new customers.

Question

Quizplus · Accepted Answer

Salespeople play a crucial role in maintaining and enhancing customer relationships by performing routine post-sale follow-up activities. This involves checking in with customers to ensure they are satisfied with their purchases, addressing any issues or concerns, and providing ongoing support. This approach helps in building long-term relationships with customers, ensuring their satisfaction, and fostering loyalty.

In Maintaining and Enhancing Customer Relationships, Salespeople Are Involved In