Kim is a salesperson for DEF Advertising. She has trouble in controlling the conversation that takes place in her sales calls. She finds that her customers often talk about relatively unimportant things until her time with those customers is up. Kim could most likely benefit by:
A) improving her questioning skills and using carefully crafted questions.
B) being outspoken with her customers and telling them they are wasting her time.
C) dominating the sales call so the customers do not have any opportunity to go off track.
D) being more formal and less friendly during the sales call.
E) using nonverbal gestures to change the direction of the conversation.

Question

Quizplus · Accepted Answer

Improving questioning skills and using carefully crafted questions can help Kim guide the conversation more effectively, ensuring that it stays on topic and covers the important points she needs to address. This approach allows for a more productive dialogue without being confrontational or overly controlling.

Kim Is a Salesperson for DEF Advertising