_____ allow salespeople to understand customer needs and expectations by encouraging them to respond freely.
A) Directive questions
B) Multiple-choice questions
C) Closed-end questions
D) Open-end questions
E) Dichotomous questions

Question

Quizplus · Accepted Answer

Open-end questions are designed to encourage a full, meaningful answer using the subject's own knowledge and/or feelings, allowing salespeople to gain a deeper understanding of customer needs and expectations.

_____ Allow Salespeople to Understand Customer Needs and Expectations by Encouraging