Which of the following statements does NOT accurately describe the process of managing planned change?
A) Managers and change agents need to deal with people's tendencies to resist change.
B) People may not want to change even when conditions require it.
C) Human nature always stands at the heart of change being a complicated phenomenon.
D) People do not act habitually; more often than not, they act in random and erratic ways.
E) Change is a complicated phenomenon in any setting.

Question

Quizplus · Accepted Answer

D is incorrect because it suggests that people act in random and erratic ways, which contradicts the understanding that people often resist change due to their habits and comfort with the status quo. People's actions are usually based on established patterns rather than being random or erratic.

Which of the Following Statements Does NOT Accurately Describe the Process