Question 1

William works for UPS and is required to wear a brown uniform. The corporate uniforms worn by UPS delivery personnel are examples of __________.
A) symbols
B) rites
C) rituals
D) cultural attributes
E) cultural proxies

Accepted Answer

Uniforms are symbols that represent the company and its brand identity.

Question 2

Managers establish and maintain strong cultures by
A) increasing employee turnover.
B) using the authoritarian style of leadership.
C) encouraging employees to follow orders without question.
D) reinforcing ethnocentrism in the workplace.
E) designing and implementing effective reward systems.

Accepted Answer

Effective reward systems are crucial for establishing and maintaining strong organizational cultures. They motivate employees, align their behaviors with organizational goals, and reinforce the values and norms of the organization.

Question 3

The concept of __________ states that people seek pleasure and avoid pain.
A) utilitarianism
B) centralization
C) ethnocentrism
D) hedonism
E) socialization

Accepted Answer

The concept of hedonism is based on the idea that the fundamental human drive is to seek pleasure and avoid pain. This principle is often applied in various philosophical, psychological, and ethical discussions.

Question 4

Which of the following is true of organizations with a flat structure?
A) They have short spans of control. 
B) They are usually more empowered work environments.
C) They typically have authoritative managers.
D) They are typically indicative of a more bureaucratic work environment.
E) They have many layers and levels of authority.

Accepted Answer

Flat organizational structures tend to empower employees more due to fewer levels of management, which often leads to more direct communication and quicker decision-making processes.

Question 5

Organizations with __________ possess a broadly and deeply shared value system that can provide a strong corporate identity and collective commitment.
A) strong structures
B) strong designs
C) strong cultures
D) strong artifacts
E) strong top managers

Accepted Answer

Organizations with strong cultures have a well-established and widely shared set of beliefs and values that contribute to a strong corporate identity and collective commitment among employees.

Question 6

At the deepest level of cultural analysis are __________, or the taken-for-granted truths that collections of corporate members share as a result of their joint experience.
A) shared values
B) core values
C) shared premises
D) mutual promises
E) collective conjectures

Accepted Answer

The answer of At the deepest level of cultural analysis...

Question 7

Which of the following statements is NOT accurate with respect to organizational myths?
A) Myths are unproven and frequently unstated beliefs that are accepted without criticism.
B) Corporate mythology often focuses on cause-effect relationships that cannot be empirically supported.
C) Myths can allow executives to redefine impossible problems into more manageable components.
D) Myths can facilitate experimentation and creativity.
E) Myths are a heroic account of accomplishments and overcoming epic challenges.

Accepted Answer

Myths are not necessarily heroic accounts of accomplishments and overcoming epic challenges; they are more about unproven beliefs and narratives within an organization.

Question 8

In the context of the three important levels of cultural analysis in organizations, the core values of religious organizations __________.
A) involve selling productsa)
B) align with the self-interest of top managers
C) involve making a profit
D) align with the desire to do good
E) lie in spiritual beliefs

Accepted Answer

The core values of religious organizations lie in spiritual beliefs, as these organizations are primarily focused on faith and spiritual guidance rather than commercial or self-interested goals.

Question 9

Organizational __________ are unproven and frequently unstated beliefs that are accepted without criticism.
A) rites
B) routines
C) sagas
D) myths
E) rituals

Accepted Answer

Organizational myths are unproven and frequently unstated beliefs that are accepted without criticism, reflecting the assumptions and values that exist within an organization's culture.

Question 10

It is common for Japanese workers and managers to start their workdays together with group exercises and by singing the "company anthem." Together, the exercises and anthems form a(n) __________.
A) artifact
B) ritual
C) symbol
D) saga
E) story

Accepted Answer

Rituals are a type of social action aimed at symbolizing important values and norms in a culture, often through repeated, formalized actions. In the context of Japanese workplace culture, starting the workday with group exercises and singing the company anthem are practices that reinforce group identity and company values, fitting the definition of a ritual.

Question 11

The second layer of cultural analysis recognizes that __________ can play a critical part in linking together people and can provide a powerful motivational mechanism for members of the culture.
A) organizational design
B) observable culture
C) common cultural assumptions
D) shared values
E) core values

Accepted Answer

Shared values play a crucial role in connecting individuals within a culture and can serve as a strong motivational force for its members.

Question 12

__________ is the actions an organization takes to achieve long-term business goals.
A) Organizational development
B) Organizational strategy
C) Organizational engineering
D) Organizational design
E) Organizational ecology

Accepted Answer

Organizational strategy refers to the comprehensive plan and actions that a business undertakes to achieve its long-term objectives and goals. It involves setting priorities, focusing energy and resources, and ensuring that employees and other stakeholders are working toward common goals.

Question 13

Tony is a new manager at Tone Corporation. He is listening to stories, ceremonies, and corporate rituals that make up the history of the company. In the context of the layers of cultural analysis, Tony is understanding the __________.
A) common cultural assumptions within the organization
B) observable culture of the organization
C) nonverbal aspects of the organization
D) core values within the organization
E) shared values within the organization

Accepted Answer

Tony is engaging with the observable culture of the organization, which includes the visible and often tangible elements of organizational culture, such as ceremonies, rituals, and stories that convey the company's values and norms.

Question 14

__________ comprises the characteristics of a job, organization, or work situation that affect the way people in that situation act and interact.
A) Organizational design
B) Organizational hierarchy
C) Organizational structure
D) Organizational behavior
E) Organizational context

Accepted Answer

Organizational context refers to the characteristics of a job, organization, or work situation that influence how people act and interact within that environment.

Question 15

__________ are embellished heroic accounts of accomplishments, especially regarding the founding of an organization.
A) Artifacts
B) Sagas
C) Myths
D) Rites
E) Rituals

Accepted Answer

Sagas are narrative accounts that often detail the history or accomplishments of a person or organization in an embellished or heroic manner, making them the correct choice for describing embellished heroic accounts, especially regarding the founding of an organization.

Question 16

__________ are important because they are used to tell new members the founding story of the company.
A) Artifacts
B) Myths
C) Rituals
D) Rites
E) Sagas

Accepted Answer

Sagas are narratives or stories about the historical events of an organization, including its founding and key achievements. They are used to induct new members into the culture of the company by sharing its history and values.

Question 17

Ramy is a member of a literature club in his college and has to wear a pin to show affiliation to the club. In this context, the pin is a(n) __________.
A) symbol
B) myth
C) saga
D) rite
E) ritual

Accepted Answer

The pin serves as a symbol of Ramy's affiliation to the literature club, representing membership and identity within the group. Symbols are objects or actions that represent or signify something else, especially a material object representing something abstract.

Question 18

Managers should consider doing all of the following to develop a strong culture for a unit EXCEPT:
A) developing a widely shared understanding of what the organization stands for.
B) demonstrating a concern for management rules and procedures over employees.
C) using rituals and ceremonies to build a common identity.
D) recognizing and rewarding actions that illustrate the company's shared philosophy and concerns.
E) instilling a belief that information and ideas should be shared.

Accepted Answer

Option B is incorrect because a strong culture is built on valuing employees and their contributions rather than prioritizing management rules and procedures over the well-being and input of employees.

Question 19

Organizational __________ helps people in organizations make sense of their surroundings by conveying the expected norms of behavior.
A) mission
B) culture
C) strategy
D) design
E) structure

Accepted Answer

Organizational culture is the correct answer because it encompasses the values, beliefs, and norms shared by members of an organization, which guide their behaviors and help them understand their environment.

Question 20

Systems of rites are called __________.
A) rules
B) artifacts
C) routines
D) sagas
E) rituals

Accepted Answer

Systems of rites are called rituals. Rites are formal, ceremonial acts or procedures prescribed or customary in religious or other solemn use.

Quiz 2: OB in Context

William works for UPS and is required to wear a brown uniform. The corporate uniforms worn by UPS delivery personnel are examples of __________.

Managers establish and maintain strong cultures by

The concept of __________ states that people seek pleasure and avoid pain.

Which of the following is true of organizations with a flat structure?

Organizations with __________ possess a broadly and deeply shared value system that can provide a strong corporate identity and collective commitment.

At the deepest level of cultural analysis are __________, or the taken-for-granted truths that collections of corporate members share as a result of their joint experience.

Which of the following statements is NOT accurate with respect to organizational myths?

In the context of the three important levels of cultural analysis in organizations, the core values of religious organizations __________.

Organizational __________ are unproven and frequently unstated beliefs that are accepted without criticism.

It is common for Japanese workers and managers to start their workdays together with group exercises and by singing the "company anthem." Together, the exercises and anthems form a(n) __________.

The second layer of cultural analysis recognizes that __________ can play a critical part in linking together people and can provide a powerful motivational mechanism for members of the culture.

__________ is the actions an organization takes to achieve long-term business goals.

Tony is a new manager at Tone Corporation. He is listening to stories, ceremonies, and corporate rituals that make up the history of the company. In the context of the layers of cultural analysis, Tony is understanding the __________.

__________ comprises the characteristics of a job, organization, or work situation that affect the way people in that situation act and interact.

__________ are embellished heroic accounts of accomplishments, especially regarding the founding of an organization.

__________ are important because they are used to tell new members the founding story of the company.

Ramy is a member of a literature club in his college and has to wear a pin to show affiliation to the club. In this context, the pin is a(n) __________.

Managers should consider doing all of the following to develop a strong culture for a unit EXCEPT:

Organizational __________ helps people in organizations make sense of their surroundings by conveying the expected norms of behavior.

Systems of rites are called __________.