Organizational Behavior Study Set 14

Business

Quiz 10 :

Develop Communication Skills

Quiz 10 :

Develop Communication Skills

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Deflecting moves a conversation away from its original starting point.
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True False
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True

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Effective speakers seldom present and compare different ideas for the future as that may reduce emphasis on the central idea in their speech.
Free
True False
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False

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Furniture placement can provide effective verbal communication with active listening.
Free
True False
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False

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Unfortunately, in most workplaces, there is too much feedback rather than too little.
True False
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Communicating with someone through facial expressions, body posture, eye contact, and other physical gestures is referred to as non-audible communication.
True False
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A supportive communication principle suggests that one must focus on the support structure in the organization instead of the personality of individuals.
True False
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One of the reasons charismatic communication is effective is that it articulates ambitious goals for the future.
True False
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Feedback-seeking is defined as a person's overall receptivity to feedback.
True False
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Avoidance is a major barrier to openness and honesty in communication.
True False
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Repetition of words and expressions over and over again undermines a persuasive speech.
True False
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Listening to another person with the purpose of helping him or her work through a problem is called dynamic listening.
True False
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Interestingly, nonverbal communication can take place through the physical arrangement of space.
True False
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__________ refers to the translation of a word to its literal meaning, more or less as dictionaries define it.
Multiple Choice
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Active communication occurs by facial expressions, body position, eye contact, and other physical gestures.
True False
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Reflecting means paraphrasing back what the other said.
True False
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Nonverbal communication affects the impressions that people make on others. It also can hold the key to what someone is really thinking or what he or she really means.
True False
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One of the mistakes people make in listening is to jump to advice too early, or deflecting the topic to their own problem.
True False
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In difficult conversations, words such as "never" or "always" help avoid arguments.
True False
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When engaging in supportive communication, it is helpful for a person to use absolutes such as "You never listen to me."
True False
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When a choice is communicated in terms of potential losses, most people are willing to take more risk.
True False
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