Organizational Behavior Study Set 14

Social exchange describes how relationships initiate and develop through the processes of exchange and reciprocity.

The most significant and tangible value of a social network is its contribution to career development and advancement.

Brokers help bridge structural holes in a network by linking independent clusters together.

In the context of the norm of reciprocity, immediacy is the extent to which the amount of what is given back is roughly the same as what was received.

In any network, ties among actors differ in terms of strength, familiarity, or closeness.

The norm of reciprocity says that when one party does something for another, that party is indebted to the other until the obligation is repaid.

High-quality leader-member exchange (LMX) relationships operate like contractual exchanges.

Social capital is the knowledge, skills, and intellectual assets employees bring to the workplace.

Idiosyncrasy credits refer to our ability to violate norms with others based on whether we have enough "credits" to cover the violation.

Incremental change is change that builds on rather than disrupts existing norms and patterns.

Managers and employees in low-quality leader-member exchange (LMX) relationships communicate openly and honestly and support each other to meet individual and organizational goals.

The term "interest" in social exchange is based on the firm reliance on the intention and ability of the other to repay.

Research shows that energizing ties are associated with an individual's access to resources and promotions and positively related to wellbeing, performance and retention.

High team-member exchange is characterized by a high level of openness, support, and psychological safety.

Leader-member exchange (LMX) theory is the study of manager-subordinate relationship quality.

Structural holes are the absence of a link between two actors in a social network.

In the context of the norm of reciprocity, interest is the motive behind an exchange.

Network centrality indicates the extent to which all actors in a network are directly connected with each other.

Relational maintenance involves actions to return a relationship to a positive state.

In the context of the norm of reciprocity, equivalence refers to how quickly the repayment is made.