Which of the following situations could lead to a service breakdown?
A) Room service food was delivered at the appropriate time and temperature.
B) A manager prepares a report ready for distribution, on time.
C) A hotel room is not ready past the stated check-in time.
D) The delivery of needed parts, ordered by a manufacturer, arrives on time.

Question

Quizplus · Accepted Answer

A service breakdown occurs when the expected service delivery fails, such as when a hotel room is not ready past the stated check-in time. This leads to customer dissatisfaction.

Which of the Following Situations Could Lead to a Service