Which of the strategies should be adopted when a customer takes time to share a concern, complaint, or question?
A) Redirect the complaint, concern, or query to your boss.
B) Pretend to address the customer's grievances by giving them utmost importance.
C) Take necessary actions to resolve the problem only when it is most convenient for you.
D) Ensure that necessary follow-up actions begin once the transaction is completed.

Question

Quizplus · Accepted Answer

Ensuring necessary follow-up actions begin once the transaction is completed demonstrates a commitment to resolving the customer's issue and improving their experience. This approach shows that the company values the customer's feedback and is proactive in addressing concerns, which can lead to increased customer satisfaction and loyalty.

Which of the Strategies Should Be Adopted When a Customer