Which of the following is a benefit of exceeding customer expectations?
A) Increase in competition
B) Goodwill and positive publicity
C) Increase in domineering customers
D) Customer defection

Question

Quizplus · Accepted Answer

Exceeding customer expectations often leads to goodwill and positive publicity for a company, as satisfied customers are likely to share their positive experiences with others, enhancing the company's reputation.

Which of the Following Is a Benefit of Exceeding Customer