Which of the following tactics is best to effectively handle dissatisfied or angry customers?
A) Be positive and negotiate a solution.
B) Listen passively to the customer's grievances.
C) Have an argument prepared as a defense mechanism.
D) Reassure the customers through false promises.

Question

Quizplus · Accepted Answer

Being positive and negotiating a solution helps in addressing the customer's concerns directly and constructively, aiming to resolve the issue and maintain a positive relationship.

Which of the Following Tactics Is Best to Effectively Handle