The human brain can only process around seven pieces of random information at a given time.
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Q10: Excess random information will quickly overtax the
Q11: The three response factors lead a guest
Q12: One importance of the service environment is
Q13: The space layout of chairs and tables
Q14: Theming expands the limits of what the
Q16: Theming is a way to add variety
Q17: Other people are part of the servicescape.
Q18: Temperature, humidity, air quality, smells, sounds, and
Q19: Even if people perceive a given servicescape
Q20: Self-service technology versus a service experience accompanied
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