Thinking of a job as a role and using scripted behaviors can
A) decrease the emotional labor expended
B) increase the emotional labor expended
C) increase the physical labor expended
D) decrease the physical labor involved

Question

Quizplus · Accepted Answer

Thinking of a job as a role with scripted behaviors can provide employees with a clear, defined structure for their job tasks, reducing the need for them to constantly assess and manage their emotions. This can therefore decrease the emotional labor expended by the employee.

Thinking of a Job as a Role and Using Scripted