The purpose of employee empowerment is to
A) ensure that effective decisions are made by management
B) provide a mechanism by which responsibility for job-related decisions is vested in either individuals or in work teams
C) ensure that the customer always gets what they want
D) ensure all decisions are correct in the eyes of management and the guest

Question

Quizplus · Accepted Answer

Employee empowerment means giving employees the authority, tools, and resources to make decisions related to their job functions. This not only increases their job satisfaction but also leads to better customer service and increased productivity. Option A and D are incorrect because employee empowerment is not about ensuring that all decisions are made by management, but rather allowing lower-level employees to make decisions. Option C is incorrect because while customer satisfaction may be a result of employee empowerment, it is not the sole purpose.

The Purpose of Employee Empowerment Is to