What is an example of employee empowerment in a restaurant?
A) empowering a busboy interested in accounting to oversee supplier invoices
B) empowering a hostess to make exceptions to the dress code
C) empowering a server to decide on the best way to resolve a guest issue
D) empowering a manager to conduct inventory

Question

Quizplus · Accepted Answer

Empowering a server to decide on the best way to resolve a guest issue is an example of employee empowerment in a restaurant, as it gives the employee the authority and responsibility to handle customer complaints and find a solution that meets the guest's needs. This can improve customer satisfaction and show that the restaurant trusts and values its employees. The other options, such as empowering a busboy to oversee supplier invoices or a manager to conduct inventory, may involve important tasks, but do not necessarily empower employees to make decisions or take ownership of their work in the same way. Empowering a hostess to make exceptions to the dress code could potentially cause confusion or conflicts with other staff members and policies.

What Is an Example of Employee Empowerment in a Restaurant