Sharon is about to follow-up by making phone calls to the accounts which she closed a couple of weeks ago.Which of the following pieces of advice would you give to her regarding following-up on the phone?
A)Focus on the business and not the relationship
B)Just start talking about anything to keep the conversation engaged
C)Take charge of the conversation as you do not need to listen to the customer
D)Ask for referrals in an active way
E)Set aside a time of a day to follow-up

Question

Quizplus · Accepted Answer

Setting aside a specific time of day to follow-up can help Sharon stay organized and ensure that she is able to make all the necessary calls. This can also prevent her from getting overwhelmed or distracted by other tasks. Options A, B, and C are not good advice as they focus on neglecting the customer relationship, disregarding the customer's conversation, and being unprepared respectively. Option D may be a good idea, but should be done in a respectful and professional manner.

Sharon Is About to Follow-Up by Making Phone Calls to the Accounts