When Japanese cars first came on the scene in a big way during the OPEC crisis of the late 70's, it was a perfect storm for the American car makers. On one hand, the American brand Ford responded in the 80's with the slogan "Quality is Job One" and gained popularity. On the other hand, the Japanese brand Toyota faced massive backlash from widespread quality issues. As a result, Ford made record profits even during the recession. What does this demonstrate?
A) The importance of having a good slogan for your company
B) The disadvantage of pokayoke procedures
C) The direct relation between quality and business success
D) The importance of focusing on correcting errors instead of preventing errors

Question

When Japanese cars first came on the scene in a big way during the OPEC crisis of the late 70's, it was a perfect storm for the American car makers. On one hand, the American brand Ford responded in the 80's with the slogan "Quality is Job One" and gained popularity. On the other hand, the Japanese brand Toyota faced massive backlash from widespread quality issues. As a result, Ford made record profits even during the recession. What does this demonstrate?
A) The importance of having a good slogan for your company
B) The disadvantage of poka­yoke procedures
C) The direct relation between quality and business success
D) The importance of focusing on correcting errors instead of preventing errors

Quizplus · Accepted Answer

The situation demonstrates the direct relation between quality and business success. Despite Ford's efforts to improve their quality and regain trust in their brand, Toyota faced repercussions from their quality issues which affected their business success. This also shows the importance of prioritizing quality control in order to maintain a successful business.

When Japanese Cars First Came on the Scene in a Big